Shipments and deliveries
SALES TO THE CANARY ISLANDS
In general terms and as a guide for our customers, except for unforeseen circumstances or stock-outs, the estimated delivery time for orders to Gran Canaria and Tenerife will take between 24/72 hours* (working days, i.e. except Saturdays, Sundays and public holidays) to be delivered.
Orders received from Monday to Friday until 11.00 a.m. can be processed the same day, after this time they will be processed for the following day. Orders received on Saturdays, Sundays and holidays will be processed on the first available working day.
*Guanxe.com works with external suppliers and courier companies so delivery times are approximate and are subject to incidents or delays by these companies.
Orders to Lanzarote and Fuerteventura may take between 48/96 hours (working hours). Orders to La Palma, La Gomera and El Hierro can take between 72/120 hours (working hours), although we will always try to deliver orders as soon as possible.
Guanxe.com has in all its products free shipping costs to the Canary Islands with a minimum order of 15 euros.
All the products available on the platform are in warehouses and shops in the Canary Islands.
There are certain products on Guanxe.com whose stock will be temporarily out of stock or unavailable. In such a case you will be given the option in the shopping cart to order it on request. Guanxe.com will receive such request, and as soon as possible will contact you to tell you how long it will take to get the product and if you agree, we will proceed to order it for you.
SALES TO MAINLAND SPAIN AND EUROPE
Shipments to mainland Spain have an estimated delivery time of approximately 7 to 15 days (working days).
As Guanxe is in the Canary Islands, the prices appear with IGIC (7%) not with VAT. If a customer makes a purchase from mainland Spain or the Balearic Islands, he/she will have to pay 21% VAT separately.