In general terms and as a guide for our customers, except for unforeseen circumstances or stock-outs, the estimated delivery time for orders to Gran Canaria and Tenerife will take between 24/72 hours (working hours, i.e. except Saturdays, Sundays and public holidays) to be delivered.
Orders received from Monday to Friday until 11.30 a.m. can be processed the same day, after this time they will be processed for the following day. Orders received on Saturdays, Sundays and public holidays will be processed on the first available working day.
Orders to Lanzarote and Fuerteventura may take between 48/96 hours (working days). Orders to La Palma, La Gomera and El Hierro can take between 72/120 hours (working hours), although we will always try to deliver orders as soon as possible.
Guanxe.com has free shipping costs on all its products.
All the products available on the platform are in warehouses and shops in the Canary Islands, and except for stock-outs, they will be delivered according to the established conditions.
There are certain products on Guanxe.com whose stock will appear temporarily out of stock or unavailable. In this case you will be given the option in the shopping cart to order it on request. Guanxe.com will receive such request, and as soon as possible will contact you to tell you how long it will take to get the product and if you agree, we will proceed to order it for you.
Due to the health emergency caused by the COVID-19 we cannot guarantee 100% of the previous deadlines due to saturation of the transport agents. From Guanxe we do everything possible to ensure that your shipment arrives as soon as possible.
SALES TO MAINLAND SPAIN AND EUROPE
Shipments to mainland Spain have an estimated delivery time of approximately 7 to 15 days (working days).
As Guanxe is in the Canary Islands, the prices appear with IGIC (7%) not with VAT. If a customer makes a purchase from mainland Spain or the Balearic Islands, he/she will have to pay 21% VAT separately.